Privacy Policy
Learn how HomeAffairs Supermarket collects, uses, stores, and protects your personal data when you use our website, mobile application, online ordering platform, and physical stores.
Introduction
HomeAffairs Supermarket respects your privacy and is committed to protecting the personal information of our customers, website visitors, delivery partners, and other users of our services.
This Privacy Policy explains how HomeAffairs collects, uses, stores, protects, and discloses personal information when you access or use our website, mobile application, online ordering platform, physical stores, delivery services, and related services.
This Privacy Policy has been prepared in accordance with applicable Nigerian data protection laws, including the Nigeria Data Protection Act 2023 (NDPA) and other applicable privacy and consumer protection regulations.
By accessing or using HomeAffairs services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
About HomeAffairs
HomeAffairs is a grocery and retail service provider offering customers the ability to browse, order, purchase, and receive grocery products and other retail items through our online platforms and physical store locations.
- ✓Online grocery shopping
- ✓Home delivery
- ✓Store pickup services
- ✓Customer accounts
- ✓Digital payments
- ✓Promotional offers
- ✓Customer support
- ✓Loyalty and rewards programs (where applicable)
Data Controller
For the purposes of applicable Nigerian data protection laws, HomeAffairs acts as the Data Controller responsible for determining how and why your personal information is processed.
We are responsible for ensuring that your personal information is:
- ✓Processed lawfully and fairly
- ✓Collected for legitimate purposes
- ✓Adequate and relevant
- ✓Accurate where necessary
- ✓Protected against unauthorized access
- ✓Retained only for necessary periods
Information We Collect
We collect information necessary to provide, improve, and secure our services. The categories of information we may collect include:
4.1Personal Identification Information
- •Full name
- •Email address
- •Phone number
- •Account username
- •Profile information
- •Customer identification details provided voluntarily
4.2Account Information
- •Login credentials
- •Account preferences
- •Order history
- •Saved addresses
- •Communication preferences
4.3Delivery Information
To process and complete deliveries, we may collect:
- •Delivery address
- •Landmark information
- •Recipient name
- •Recipient phone number
- •Location details required for delivery fulfillment
4.4Transaction Information
When you purchase products through HomeAffairs, we may collect order details, products purchased, payment status, transaction references, refund records, and purchase history.
- •We do not store complete payment card details. Payment information is processed securely through authorized third-party payment processors.
4.5Device and Technical Information
When you access our website or application, we may automatically collect:
- •IP address
- •Browser type
- •Device information
- •Operating system
- •Pages visited
- •Access times
- •Usage patterns
- •Cookies and similar technologies
4.6Customer Communications
- •Messages and customer support requests
- •Complaints and feedback
- •Reviews and survey responses
How We Collect Information
5.1Information You Provide
- •Creating an account
- •Placing an order and completing checkout
- •Contacting customer support
- •Submitting reviews and participating in promotions
5.2Automatically Collected Information
- •Cookies and analytics tools
- •Website technologies and security monitoring systems
5.3Third Parties
- •Payment processors and delivery partners
- •Analytics providers and fraud prevention services
- •Marketing platforms
How We Use Your Information
HomeAffairs uses personal information for legitimate business purposes including:
6.1Order Processing
- •Process purchases and confirm orders
- •Prepare products and arrange delivery
- •Provide pickup services and process refunds
6.2Customer Account Management
- •Create and manage accounts
- •Authenticate users and maintain order history
- •Provide personalized experiences
6.3Customer Support
- •Respond to inquiries and resolve complaints
- •Investigate issues and improve customer service
6.4Payments
- •Verify transactions and prevent fraud
- •Confirm payments and complete purchases
6.5Marketing and Promotions
Where permitted and where you have provided appropriate consent, we may use information to send promotional emails, SMS notifications, special offers, and product recommendations. You may unsubscribe from marketing communications at any time.
6.6Website Improvement
- •Improve website performance and user experience
- •Develop new features and understand customer preferences
Legal Basis for Processing Personal Information
HomeAffairs processes personal information based on the following lawful grounds:
7.1Contractual Necessity
Processing required to provide services you request, including processing orders, delivering purchases, and managing accounts.
7.2Consent
Where you voluntarily provide consent, including marketing communications, optional preferences, and reviews.
7.3Legitimate Business Interests
Processing necessary for legitimate business purposes, including fraud prevention, security, service improvement, and customer support.
7.4Legal Obligations
Processing required to comply with applicable Nigerian laws and regulatory directives.
Payment Information
Payments made through HomeAffairs may be processed by third-party payment providers. These providers operate according to their own privacy policies and security standards.
Where manual bank transfer payments are available, customers may provide payment confirmation details solely for transaction verification.
HomeAffairs never stores your full debit card numbers, card security codes (CVV), or banking authentication credentials.
Cookies and Tracking Technologies
HomeAffairs uses cookies and similar technologies to maintain website functionality, remember customer preferences, improve performance, analyze traffic, and enhance security.
9.1Essential Cookies
Required for website operation, user authentication, and shopping cart functionality.
9.2Analytics Cookies
Used to understand user behavior, traffic sources, and site performance.
9.3Marketing Cookies
Used where applicable for advertising and personalized experiences. You may control cookies through your browser settings.
Sharing of Personal Information
HomeAffairs does not sell personal information. We may share information only where necessary with:
10.1Service Providers
- •Payment processors and delivery companies
- •Hosting providers and analytics platforms
- •Communication and SMS notification providers
10.2Legal Authorities
- •By law or by court order
- •To protect legal rights of HomeAffairs
- •To prevent fraud or unlawful activity
10.3Business Transfers
If HomeAffairs undergoes a merger, acquisition, business restructuring, or sale of assets, personal information may transfer as part of the business transaction subject to applicable law.
Data Security
HomeAffairs implements reasonable technical and organizational security measures designed to protect personal information against unauthorized access, disclosure, or alteration.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
- ✓TLS/SSL data encryption in transit
- ✓Strict role-based access controls
- ✓Secure tokenized payment processing
- ✓Continuous system security monitoring
- ✓Employee confidentiality obligations
Data Retention
We retain personal information only for as long as necessary for providing services, maintaining transaction records, resolving disputes, meeting legal obligations, and preventing fraud.
When information is no longer required for these legitimate purposes, we securely delete or anonymize it.
Your Privacy Rights
Under applicable Nigerian data protection laws (including NDPA 2023), you have rights regarding your personal data:
13.1Right to Access
You may request information about personal data we hold about you.
13.2Right to Correction
You may request immediate correction of inaccurate or incomplete information.
13.3Right to Deletion
You may request deletion of your personal information where legally permitted.
13.4Right to Withdraw Consent
You may withdraw previously provided consent for marketing or optional processing.
13.5Right to Object
You may object to certain types of processing based on legitimate interest.
13.6Right to Data Portability
Where applicable, you may request your information in a structured, machine-readable format.
Children's Privacy
HomeAffairs services are not intended for children below the age required under applicable Nigerian law to independently provide consent.
We do not knowingly collect personal information from children without appropriate legal authorization from parents or guardians.
If you believe a child has provided personal information improperly, contact us immediately so appropriate action can be taken.
Third-Party Links
Our website may contain links to third-party websites or services. HomeAffairs is not responsible for third-party privacy practices, external website content, or security practices.
Users should review third-party privacy policies before providing any personal information.
International Data Transfers
Where personal information is processed outside Nigeria through secure cloud service providers, HomeAffairs takes reasonable steps to ensure appropriate contractual and technical protection measures are applied according to applicable data protection requirements.
Data Breach Notification
In the event of a confirmed personal data breach that poses a risk to your rights, HomeAffairs will take immediate steps to investigate the incident, limit potential harm, implement corrective measures, and notify relevant data protection authorities and affected individuals where required by law.
Updates to This Privacy Policy
HomeAffairs may update this Privacy Policy periodically to reflect changes in legal regulations, technology, or business operations.
Changes will become effective immediately when published on our website. Customers are encouraged to review this policy regularly.
Contact Us
For questions, data subject requests, complaints, or concerns regarding this Privacy Policy or how your personal information is handled, please get in touch with our support team.
🏢 HomeAffairs Supermarket Headquarters
Complaints & Regulatory Authority
If you believe your privacy rights have been violated, please contact HomeAffairs first so we can investigate and resolve your concern amicably and promptly.
You also retain the right to lodge a formal complaint with the relevant Nigerian data protection authority, such as the Nigeria Data Protection Commission (NDPC).
Have additional privacy concerns?
Our dedicated data protection team is available to assist you with data requests, account deletion, or consent modifications.